Questions

One clear phone photo of your horse's head in daylight, from any angle, taken at eye level with the whole head and both ears in the frame. One photo is enough. For the Monochrome style, which turns your horse to look into the camera, a second photo from the front gives the closest likeness.

When you upload it, we look at it straight away and tell you kindly if something would help, like a sharper photo or one with both ears in it. You can always use it anyway, and we check every portrait by hand before it's printed.

Yes. Scan it at 600 dpi, or photograph it flat in daylight without glare. If it won't give a good likeness, we tell you before anything is printed.

Yes. Write to us after you order with what you'd like: we can remove or keep a halter or bridle, or take the body from one photo and the head from another.

Choose a style and a format, upload one photo, and your portrait is made while you watch, usually in a minute or two. You see three versions, can try other styles for free, and only pay for the one you love.

As many as it takes for the portrait to look like your horse, free of charge. Tell us what's off, for example the width of the blaze, and we fix it before anything is printed.

Tell us what doesn't feel right and we change it. If we still can't get it right, you get a full refund. Free changes until you love it, or your money back.

Yes, image AI creates the artwork from your photo. Every portrait is then checked by hand against your photo before it's printed, so the markings and expression match your horse.

Fine art paper is printed giclée with archival pigment inks on a soft, natural matte paper, made to last for generations. Canvas is a matte canvas hand-stretched over a solid wood frame, ready to hang.

Fine art paper comes unframed, or in a solid wood frame in black, white, oak or dark oak, with an optional wide white mat. Canvas can have a floating frame in oak, dark oak, black or white: a slim frame with a small shadow gap around the canvas.

30 × 40 cm (12 × 16 in) suits a shelf or a small wall. 40 × 60 cm (16 × 24 in) fits above a sofa or in a hallway. 50 × 70 cm (20 × 28 in) is a statement piece. 70 × 100 cm (28 × 40 in) is the largest, on fine art paper and unframed only.

Your horse's name and an optional second line, such as years, a stable name or a short phrase, in classic, modern or script lettering. On framed prints with a mat it's a brass-toned nameplate printed in the mat beneath the portrait, so it never comes loose. Otherwise the text sits small and quiet at the bottom of the portrait.

The high-resolution file of your portrait, plus phone and desktop wallpapers, by email. You can print it yourself for personal use.

Printing takes 2 to 4 working days. Delivery then takes 4 to 6 working days in the US, and 1 to 4 in the EU and the UK. You see the expected date before you order. See shipping and returns for details.

To the United States, the 27 countries of the European Union and the United Kingdom. Pay in US dollars for the US, euros for the EU and pounds for the UK.

No. Your portrait is printed in the region it ships to, so there are no customs fees on delivery.

Only once you've seen your portrait and chosen the version you love. Seeing it is free. You pay at checkout.

Through Stripe's secure payment page: cards, Apple Pay, Google Pay and, in many countries, Klarna. We never see your card details.

Yes, prices in euros and pounds include VAT. Prices in US dollars don't include sales tax; if your state requires it, it's shown at checkout before you pay.

Because each portrait is made to order from your photo, we can't take it back once it's printed. That's why you see it before you pay, with free changes until you love it, or a full refund before anything is printed.

Send us a photo of the damage and the packaging within 14 days. We send a new one free of charge.